 Service Level Agreement
Server Axis provides 100% uninterrupted ip transit measured on a monthly basis as well as 100% uninterrupted power.
Should transit or power become unavailable for a cumulative period of 5 minutes in any month of service, customer will
receive a refund equivalent to 5 percent of customer's recurring monthly fees for that month for every additional 5 minutes the
network or power is unavailable. All refunds will be based on unavailability in 5 minute increments. SLA does not cover outages
caused by equipment or events under the control of the customer. SLA does not cover outages due to scheduled maintenance, which
customers will be notified of in advance, and will not exceed 60 minutes per month.
Any and all refunds to customer will not exceed the amount of the customer's recurring monthly fees for the month in which the refund is
paid. All refunds must be requested from our billing dept within 10 days of the interruption.
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